Testimonials
Amazing travel agent! Incredible service! Vinny booked us a fabulous all-inclusive, adults only stay at a luxury resort in Mexico, complete with direct flights and swim-out room. We told him our budget, and he found us a deal for 53% off the regular price. The resort was perfect. But reality hit
Before we could experience the resort, we had to get there first. The shuttle transport agency somehow could not find our reservation from the airport to the hotel. We frantically called Vinny, and he got online as well as on the phone with the company. Problem solved. (Nexus sucks! Vinny is awesome!)
Then, after our stellar week beachside, an unprecedented Microsoft glitch stopped the world from functioning. Airports, banks, hospitals, etc. were shut down. While the glitch was allegedly solved in a few hours, residual impact caused flight cancellations and delays. Some airports completely closed in their entirety. All of this happened today - the morning we were set to fly home. Needless to say I was freaking out. I reached out to Vinny immediately, and he was (yet again) exceptional. He diligently monitored our charter flight and acted as our liaison, communicating with various entities to help us figure out a plan. While the airline at the airport was telling us the flight was canceled, Vinny was hearing otherwise. Vinny was right. The flight was not canceled, and we made it home just a few hours after our scheduled time. Thank goodness we listened to Vinny and did not leave the airport!
I cannot say enough good things about Vinny and the service he provides to his clients. He was a pleasure to work with, and he went out of his way to help us time and time again. We will absolutely be regular clients.
- Megan Mersch
I was going to go with another travel agency and had the trip planned out, all the pricing seemed right on, but two days prior to my deposit, the trip increased $200 for each person! I know that can happen but nothing was mentioned about it, no other options given nothing. The woman had only communicated with me via email, and never ever took the time to actually call me. It also seemed to take days to hear from her. So I looked elsewhere. Within 45 minutes of asking for a quote online I received a personal phone call from Vinny. I explained to him what happened, and asked him to price the same exact trip, it was cheaper, but he also then asked what we were looking for exactly. After explaining, he suggested a nice resort, that was adults only and had plenty of activities, that reminded me of the original resort that I really had my hopes on, but was outrageously expensive through the other agency, so I didn't even think it would be doable. Needless to say, not only was it $180 per person cheaper than the other resort we had picked, but we were given $300 in resort credit, and was upgraded to the Presidential Suite! But it doesn't stop there! Unfortunately, the boyfriend and I had some issues with our car and had to replace almost $800 worth of items with labor, right before the last payment was due. Vinny made sure that everything was still smooth and contacted the resort in regards to the last payment. He always returned my phone calls and emails promptly and always made sure to be upfront and I couldn't be more thankful for everything that he has done. He has a customer for life, and I can't wait to see what wonderful trips that he can plan for us in the future! My family also travels yearly, so I will make sure to tell them how awesome he is.
- Elizabeth R.
What a wonderful group who works hard at finding the best prices and resorts to fit you. Just took our 2nd group trip through them and are in process of planning a dream Costa Rica trip for next year.
